For visually impaired users: Browse the streamlined version of our website.

Gift Card FAQ

Purchasing Gift Cards
Gift Cards are purchased and processed using Gift Cards can still be found on the https://store.flitetest.comhome page under "Buy Gift Cards," or by visiting Simply select the gift card in the amount you'd like and complete the checkout process utilizing the system. During checkout, payment will be made using PayPal (PayPal account not required) and can be completed using any major credit card, as well as with your PayPal balance. Once purchased and received, the value of the Gift Card can be added to your account as store credit.

Gift Card Types:

  • Physical Gift Cards - Shipped to Recipients: Physical gift cards are plastic cards that are shipped to the recipients; usually shipped out in 24-48 hours. Each gift card will be activated for the amount requested and mailed to the recipient in a professionally designed card presenter, mailed by the carrier selected at checkout. Purchases received after 12pm Pacific time on Friday will be processed the following Monday.

When can I expect to receive the gift card?:

  • Physical Gift Cards: Physical gift cards are usually shipped in 24-48 hours via USPS 1st Class Mail within the United States, and should arrive within 5-6 business days. However, you can select the shipping option of your choice at checkout (purchases received after 12pm Pacific time on Friday will be processed the following Monday).

How can I check the balance of my gift card?:
You can check your Gift Card balance by calling 1-888-303-1175 for information 24 hours a day. You can also check your balance here.

Can I reload my gift card?:
Yes. Adding value to a gift card is easy with a card recharge. To recharge your card click here. You will be prompted for the gift card number when adding the recharge item to your cart.

How do I Redeem a Gift Card?
If you receive a Gift Card by mail it will contain a redeemable 16 digit code. Please make note of this code for your records.

  • Online: 
    • Option 1: Once logged into your account (account required), you can redeem your Gift Card here. (If you do not have an online account you can create one here.)
    • Option 2: During the checkout process, on the same page that you select a payment method, there will be a box to enter your 16 digit Gift Card code. Enter the code here, and click the redeem button. The code will be validated and added as store credit. An extra box will then appear on the right hand side listing the amount of the credit. Checking this box will apply the store credit to your order.
Using Your Store Credit Online

If you have store credit available in your account, you can use those funds to make purchases. During checkout on the "Payment Information" page, a "Credits Available" box will present any available credits; you have the option to use or not use your credits by checking the box.
Please note: You will still have to select another payment method if there is not enough credit in your account to cover the cost of your purchase. If you have more credit than the total cost of your purchase the balance will be left as store credit for future purchases.

How do I know if my online account has store credit?
Once logged in, your store credit amount shows when you hover your cursor over "My Account" located at the top right of the page. Store credit will also be presented during the "Payment Information" page of the checkout process under "Credits Available," where you have the option to use or not use your credits towards your purchase.

For assistance with Gift Cards, please contact Smart Transactions:
Email: [email protected]
Phone: 888-494-9760